The South African Social Security Agency (SASSA) provides crucial welfare support to vulnerable communities across South Africa. With over 11 million recipients relying on child grants, disability funding, relief for the elderly and more, engaging SASSA around application queries, payment challenges or updating personal details is often necessary.
We outline the major national and regional channels, executive contacts and dedicated specialist resources to best address the diverse needs pensioners, those awaiting application approvals and beneficiaries may experience with grants facilitation.
National SASSA Contacts
For queries unable to be addressed through local branches or online, the national SASSA helpline acts as the primary public inquiry contact via:
SASSA Status Check Toll-Free Number: 0800 60 10 11
Available 8AM–4PM weekdays, this general information line fields wide-ranging grant questions on status updates, rejected applications, scheme rules and procedures to change bank details, collecting funds or technical account access issues. Support for grievance reporting also available.
Head Office Key Contacts
Beyond call center assistance, engagement with senior SASSA executives is possible for extensive personalized concerns including scheme oversight, policy reform proposals or large-scale technical issues:
SASSA Head Office Phone: 012 400 2322
SASSA Head Office Email: Grantsenquiries@sassa.gov.za
The head offices reside in Pretoria alongside the Department of Social Development national headquarters for strategic alignment across the sprawling social welfare apparatus. Executives support parliamentary grant allocation decision-making and update Minister Lindiwe Zulu directly on matters like special COVID-19 relief payment changes or broadening foster care provisions.
Site offices facilitate localized assistance for citizens struggling with accessing the decentralized, technology-driven application and payment ecosystems. Learn regional options below.
Gauteng Support
Mr Themba Matlou
Email: ThembaMat@sassa.gov.za
Address: 28 Harrison Street, Johannesburg, 2000
Tel: 011 241 8320 / Fax: 011 241 8305
As SASSA’s largest provincial constituency with over 2.3 million grant beneficiaries, Gauteng citizens have vast representation across Johannesburg and surrounds. For issues unresolvable through standard channels, directly engage Mr Matlou as Principal Regional Executive.
The Harrison Street regional office also houses specialists for dealing with disability application concerns, temporary COVID-19 relief questions, grant scheme rule clarification when eligibility complexities arise for applicants and specialized card requests.
Reach offices in person after web/hotline attempts during 08AM-04PM weekdays.
With people nationwide depending on SASSA for income protection, ensure you understand engagement options from online self-help through to personalized executive interactions when pursuing vital assistance.